Privacy Policy for Semai

Last Updated: 2024-01-15

Thank you for choosing Semai ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your information when you use our AI-powered customer experience platform at semai.xyz (the "Platform").

1. Information We Collect

1.1 Customer Data
- Account information: Business name, contact details, and login credentials
- User data: Names and email addresses of authorized users
- Payment information: Processed securely through trusted payment providers
- Customer interaction data: Chat logs, support tickets, and communication history

1.2 End-User Data
- Communication data: Text, voice, and multimedia content shared during customer interactions
- Language preferences
- Interaction history
- Device and browser information

1.3 Automated Collection
We use cookies and similar technologies to collect:
- Usage patterns and preferences
- Technical information about devices and browsers
- Performance metrics and analytics data

2. How We Use Your Information

We process your data to:
- Provide and improve our AI-powered customer service platform
- Train and optimize our AI models for better performance
- Generate analytics and insights
- Process payments and maintain accounts
- Ensure platform security and prevent fraud
- Comply with legal obligations

3. Data Protection and Security

We implement industry-standard security measures to protect your data:
- End-to-end encryption for all communications
- Regular security audits and updates
- Strict access controls and authentication
- Secure data centers with redundancy
- Regular backups and disaster recovery protocols

4. Data Sharing and Third Parties

We may share data with:
- Third-party service providers essential for platform operation
- Integration partners (with your explicit consent)
- Law enforcement when legally required

We never sell your data or share it for marketing purposes.

5. AI and Automation

Our AI systems:
- Process data to provide automated customer support
- Learn from interactions to improve service quality
- Operate within strict ethical guidelines
- Include human oversight for sensitive operations

6. International Data Transfers

We process data globally while ensuring:
- Compliance with international data protection laws
- Appropriate safeguards for cross-border transfers
- Regional data storage where required by law

7. Your Rights

You have the right to:
- Access your data
- Request corrections or deletions
- Export your data
- Opt out of certain processing activities
- Withdraw consent for optional features

8. Children's Privacy

Our services are not intended for users under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy to reflect:
- New features and services
- Legal and regulatory requirements
- Industry best practices

We'll notify you of significant changes via email or platform notifications.

10. Contact Us

For privacy-related inquiries:
Email: [email protected]
Address: [Your Business Address]

For technical support or general questions, visit support.semai.xyz

By using Semai, you agree to this Privacy Policy and our Terms of Service.